GDPR statement and Privacy Notice

At PC Mobility Services Ltd, we are committed to data privacy and protection of our customers data. GDPR compliance for us has required the development of our current information security management, improving and maintaining key data protection and privacy controls, and auditing the information we hold. In order to ensure our continued and improved compliance with GDPR we will follow the below principles:

 To process data fairly and lawfully;

 Processing data only for specified and lawful purposes;

 Data processed is adequate, relevant, and not excessive;

 Data processed is accurate and, where necessary, kept up to date;

 Data is not kept long than necessary;

 Data is processed in accordance with an individual’s consent and rights;

 To store data securely; and

 To ensure that data is not transferred to countries outside of the European Economic Area (EEA) without adequate protection.

What does this mean for our Customers?

As a Customer of PC Mobility Services Ltd, we will only process your data if it complies with the principles set out above. If at any point, you feel that data we hold for you is inaccurate or needs to be updated, please inform us as soon as possible, and we will arrange for this to be amended.

GDPR also gives individuals the right to be forgotten. If you would like to exercise your right to be forgotten, please contact us on 01443 822652 or https://www.pcmobilityservices.com/support.php, to outline what data you would like us to remove and your reasons. There may be circumstances where we will be unable to process your request; however, we will assess each request on an individual basis.

How will we process your Children’s data and keep them informed?

GDPR gives set guidelines on dealing with data for children. PC Mobility Services Ltd commits to advising children of what data we hold about them and how we are using it. We will ensure that all information given to your children is done using plain language that they will understand.

Website Privacy Notice

What information do we collect about you?

Other than the cookie information explained below, we do not collect information about you when you visit our website as our website is in effect just an online brochure.

If you want to make an enquiry via our online form we collect your name and email address so that we can reply to your enquiry.

The information we collect about you when you place an order for products or services at your home, at our premises or over the phone would be your name, address, telephone number and where offered to us, your email address. This is stored so that we can deliver, install and service your products and to keep you updated on our progress.

Cookies are text files placed on your computer to collect standard internet log information and visitor behavior information. This information is used to track visitor use of the website and to compile statistical reports on website activity.

If you would like more information about this, you can visit www.aboutcookies.org

You can read more about the cookies we use on our cookie policy page https://www.pcmobilityservices.com/cookie-policy.html

You can set your browser not to accept cookies and the above website will tell you how to remove cookies from your browser.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Using your personal information

We collect information about you to process your order, support your product and, if you agree, to contact you about other products and services that we think may be of interest to you.

If you are claiming VAT Exemption, due to a disability, we need to store details of your disability for inspection by HMRC. this is not collected via the website but through our paper order and service forms.

PC Mobility Services Ltd will not share your information for marketing purposes with other companies without your consent.

We may share your information with credit reference agencies and other companies for use in credit decisions, for fraud prevention and to pursue debtors.

In some cases we will need to share your information with Stairlift / Wheelchair or other product Manufacturers so that they can install their products, delivery your products and/or assess your requirements. If you agree to your information being shared in this way you will be able to tick a box to give your consent on our privacy notice consent form.

For further information on how your information is used, how we maintain the security of your information, and your rights to access information we hold on you, please contact us on 01443 822652.

Below is the consent form we use when you order from us

Your consent

By signing this form, you are confirming that you have read and understood this Privacy Notice and that you are consenting to PC Mobility Services Ltd holding and processing your personal data for the following purposes: (please tick the boxes below to confirm you are happy to grant the consent)

□To keep you informed about product servicing dates and any product updates.

□To allow us to contact you to arrange delivery of our products and services.

□ Where necessary, for mobility product manufacturers to contact you to install the product you have chosen, assess your requirements and arrange delivery of your mobility products.

From time to time we would like to send you information about our own products and services, by post, telephone, email, or SMS. If you agree to being contacted in this way, please tick the relevant boxes.

Post □ Email □ Phone □ SMS □

Where you do not grant consent, we will not be able to use your personal data, except in certain limited situations, such as where required to do so by law or to protect members of the public. For example, in the case of a product recall.

If you do grant consent, please note that you can withdraw this (to all or any of the above) at any time by contacting Lynne Hunt on 01443 822652 or https://www.pcmobilityservices.com/support.php. Please note that all processing of your personal data will cease once you have withdrawn consent, but this will not affect any personal data that has already been processed prior to this point.

Signed: ……………………..…………………………… Date: …………………….